ONLINE RETURNS POLICY

Please be sure to send your item(s) back in full accordance with our return policy:

  • Items must be sent back within 30 days of the delivery date.
  • Items must be unworn, unwashed, and have original tags attached.
  • Items must be free of stains, makeup, deodorant, or wear.
  • Bodysuits, swimwear, and undergarments are non-returnable.
  • All returns will be refunded via store credit in the form of an Coupon code.
  • A 50% restocking fee may be applied to Final Sale or stale items returned.
  • Returns are processed within 5-7 business days after your item(s) are delivered.
  • We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
  • Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please email divercity@fashizblack.com for assistance before returning.
  • Return drop-offs are not accepted at our Distribution Center or corporate office.
  • Fashizstore is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

Additional notes: When returning by mail, you will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Depending on the shipping method and carrier used to return, your return package may take several days or weeks to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Fashizstore will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a Fashizstore coupon for use on a future purchase.

Returned to Sender & Refused Packages

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of a coupon minus the initial shipping charge. We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the coupon to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

Note: We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Fashizstoredoes not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

Fashizstore eserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

Exchanges

We are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) and repurchase the item(s) in your desired size or style once your store credit is issued.

Damaged Items

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (divercity@fashizblack.com ) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Defective, Incorrect, or Missing Items

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email divercity@fashizblack.com within two (2) days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

Send your package to:

Fashizstore

SC / Mr Privat

9 rue des coquelicots

91170

Viry-Chatillon

FRANCE

 

Store Credit

Store credit in the form of a Fashizstore coupon will be issued for your return item(s) once your package is received and processed at our Distribution Center. Please allow up to 5-7 business days for our Returns Department to process your return once delivered. Your coupon covers the purchase price of each item and tax, if applicable. Fashizstore does not issue store credit for the original shipping charges.